Frequently Asked Questions
You can book tests online through our website or call our help desk. Choose home collection or walk-in and receive instant confirmation with preparation details.
Yes, we provide convenient home sample collection by trained phlebotomists following strict hygiene protocols for safe and accurate testing.
FBS, lipid profile, and some hormone or vitamin tests require 8–12 hours of fasting. Only water is allowed before the test.
Most reports are ready within 24 hours. Specialized or culture tests may take up to 48–72 hours. Express options are available for urgent cases.
All samples are barcoded and processed in automated analyzers. Each result is verified by a qualified pathologist before final report generation.
Yes, reports are available through our secure online portal. Log in with your registered number and download them anytime.
Absolutely. Our collection team is trained to handle children, seniors, and patients with limited mobility with extra care and comfort.
Yes, post-report review calls can be arranged with our consulting doctors to interpret your results and suggest follow-up if needed.
We follow NABL-compliant safety standards. All tools are sterile and our collection kits are single-use to avoid cross-contamination.
Yes, we provide on-site and annual health screening packages for organizations, complete with digital reports and corporate billing.
Yes, appointments can be rescheduled easily through call or WhatsApp without any rescheduling fee if done in advance.
We perform tests for HIV, HBsAg, HCV, VDRL, dengue, and more. All tests are conducted under confidentiality and strict biosafety.
We accept UPI, debit and credit cards, net banking, and cash. Digital invoices are automatically sent after every transaction.
Yes, patient data is encrypted and accessible only through secure login. We strictly comply with medical privacy standards.
Our analyzers undergo daily calibration, and every critical result is double-checked by senior lab professionals before approval.
